Refund policy

Last updated: 5 November 2026

30-day change-of-mind returns

Contact us within 30 days after delivery to request a return. For a change-of-mind return, keep the kit unused, complete and in its original packaging. Include your order number and the items you wish to return. These conditions do not limit your rights if goods are faulty, unsafe, misdescribed or otherwise fail to meet applicable consumer guarantees.

How to return

Use our support form or email us before posting your parcel. We will provide the return destination and packing instructions. Return destinations may be outside your country. We will confirm the destination and any estimated return costs before you commit to returning the kit. Do not send goods to the dispatch address or head office without instructions.

For change-of-mind returns, you pay the return postage. No restocking fee applies. Use suitable protective packaging and a trackable service. For faulty, damaged, incorrect or misdescribed goods, we arrange or reimburse reasonable necessary return costs in accordance with your rights.

Damaged, missing or incorrect items

Contact us as soon as you notice a problem. An order number, a description and photos where practical help us investigate; lack of original packaging does not remove your statutory rights. A remedy may be a repair, replacement or refund, as required by applicable law. The 30-day change-of-mind period is not a deadline for statutory claims.

Refunds and cancellations

For an eligible change-of-mind return, we issue the refund to the original payment method within 10 business days after receiving and checking the returned goods, or sooner if required by law. Bank processing may take additional time. We refund the amount paid for returned goods; free outbound shipping is not deducted. For a whole multi-kit pack, return all kits; contact us about a partial return so we can explain the refund before you ship anything.

If you want to cancel before dispatch, contact us promptly. If the parcel has already shipped, the return process may apply. This does not limit cancellation rights required by law. If we cannot fulfil your order, we cancel it and refund you.

Australian customers

When Australian Consumer Law applies, our goods come with consumer guarantees that cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy within a reasonable time. Nothing in this policy excludes these rights.

Your legal rights remain

Mandatory consumer protections in your location take priority over any conflicting condition in this policy.

Contact OFF GRID AFTER DARK at offgridafterdark@gmail.com or through our support form.

Head office: 44/13 Village No. 5, Nongpakrang Subdistrict, Mueang District, Chiang Mai Province 50000, Thailand. This is our correspondence address; contact us for return instructions before sending a parcel.